Find answers to the most common questions below.


Questions about making purchases in our online store.

I'm trying to place an order, but it says you don't ship to my region.
This is an error with PayPal that we unfortunately are not able to fix. You can contact us to place the order directly or use your credit card through Stripe.

I'm trying to pay for my order, but it won't accept my credit card.
Unfortunately we have no say in the processing of your credit card - you'll need to contact either PayPal or Stripe customer service (depending on which method you used) if you believe it's a problem with the processing.

It's also a good idea to call your bank - often they will decline charges from online stores they think may be fraudulent.

I want to place an order, but I don't have a PayPal account. Can I pay in another way?
You don't need a PayPal account! PayPal is simply one of the companies that processes our store transactions. You can pay with a credit card through PayPal or Stripe without having an account with either.

I ordered an e-book and have not received it yet. How do I get it?
Download links are provided on the order success page. If you missed the links, you can log into your store account and view your order history to access download links from any purchase you've made.

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